*In person appointments are available following a free 10 min telephone consultation*
With the situation surrounding Covid-19 and social distancing guidance, if you do not want to visit the clinic in-person, you don’t have to wait until the coronavirus situation is resolved before thinking about your continuing health!
In order to continue to help my clients I have launched an online consultation service. Booking an appointment is in the normal way, through my online booking site here:
Please read on for information about the service.
What is an online consultation?
I will connect with you – via your personal computer, laptop, tablet or phone – to assess and treat your problem. An online consultation is not simply a chat: I will ask you all the questions I would normally in the clinic before conducting a physical assessment and advising you on your condition. You will be able to see me on your own screen throughout.
Won’t you need to examine me?
Yes, absolutely. You will be asked to demonstrate various movements in front of your camera – for example a squat, a sit up or how you stand – which will provide me much information on how your body is functioning. I could also guide you through some ‘self-palpation’ if further information were needed.
How are you going to treat me?
Physiotherapy treatment for any condition consists of: explaining the condition so that you have a good understanding about your problem; advice to enable self-management, such as on lifestyle and modifying activity; and specific exercises to help improve symptoms. Manual therapy – which I do value highly – is one part of the whole treatment process; progress can be made without it until such time as you can come into the clinic, if it remains necessary.
Can I do it anywhere?
You need to be somewhere private as we will be discussing personal medical information and you will have to perform movements to a camera. It is also best to be somewhere where you (and therefore I) can concentrate fully, so any background distractions should be avoided.
Do I need to download anything or buy any special equipment?
No, you do not need to download any new software; the online consultation facility is integrated into my practice software known as Jane. When you make your appointment you will be sent an email inviting you to set up a personal Jane account; if you are an existing patient you will already have a Jane account allocated. You must later access this Jane account to begin the online consultation and will need a computer, laptop, tablet or phone which has a good camera and microphone. Your Jane account is best accessed through a Google Chrome browser.
Is the system secure?
Yes, the data is secure and encrypted, and the audio-visual session will not be recorded or stored anywhere. I will make typed notes during your appointment just as I would if treating you in person.
It sounds complicated, I’m still not clear.
You will be sent full instructions of how to access your account in advance and a link to a short 4-min video explaining the essential IT basics of how to take part. Once you have completed your first online appointment you will see how easy it is.
“Tanya’s class is excellent! I started the class because of pelvic girdle pain during my second pregnancy. I have found that the exercises really help with the pain but also the classes are so informative that I wish I had known about them during my first pregnancy. I have learnt so much and I would highly recommend!”